Here at Highendsticks we guarantee that corals will arrive alive and as described. When receiving a coral, make sure to inspect before opening, send clear digital photo within 2 hours of (FEDEX) POSTED TIME OF CORAL DEAD IN BAG AND OUT OF BAG. We reserve the right to reject your claim if bag is opened or photos are sent after the 2 hour delivery carrier posted drop off time. In the unlikely event that coral does not come in alive, we will issue you a full purchase price credit minus the shipping cost, under no circumstances do we, refund shipping cost. Unlike other companies, we feel our customers are not responsible for shipping delays, so if there is a shipping delay, and coral does not make it, you will be issued credit towards your next order, minus the shipping fees. But, you will not be held responsible for delays.
All sales are final and no refunds issued. For any questions, feel free to contact us at email@example.com, by placing an order you are agreeing to these terms.